Staff Support Hub

Many systems now connect to CHIE via a patient in context single sign on (SSO), this means you can access CHIE from the link in your existing EPR.  When accessing CHIE for the first time an account will be automatically created, you will not be required to enter additional username or password details.

CHIE is also accessible via Web Browser.  To request an account raise a request via the CHIE support form.  You will be issued with a username and password, and will be required to register a mobile device during setup for two factor authentication.  You will also be required to complete an Acceptable User Agreement (AUA) before access access is granted.

Error 403 indicates the request to CHIE is not authorised, this is most common when your CHIE account is locked due to inactivity.

To ensure that all issues are resolved in a timely manner we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form

This indicates a general issue with CHIE. Check with colleagues if they are experiecing the same issue. If yes, the issue is likely organisation wide. If this is observed during login it is likely an issue with the patient in context single sign on (SSO) and will need to be rectified by the CHIE team.

To ensure that all issues are resolved in a timely manner we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form

For security purposes CHIE automatically locks accounts due to inactivity. 

In the event your account is locked we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form

By completing this survey, you agree to Hampshire and Isle of Wight ICB collecting and processing your name, organisation and email address, along with your survey responses. We will not be collecting any special category (sensitive) data, nor using automated decision making.
 
We are collecting this data, so that the CHIE team can
•    Understand how CHIE is used.
•    Measure benefits, outcomes and value delivered by CHIE.
•    Identify improvements to the system.
•    Analyse usage trends across roles and organisations.
•    Support service evaluation and improvement.
 
We process this information under Article 6(1)(a) of the UK GDPR Explicit consent (by completing this survey you are consenting to the processing and use of the data provided.
 
Your data will be stored securely in the UK, not shared outside the UK or EEA, and kept for up to 90 days before being deleted or anonymised. We may share anonymised findings with NHS and local authority partners, but we will not share your identifiable information unless required by law.
 
You are not required to provide your personal data, and you may complete the survey anonymously if you prefer. You have rights over your information, including access, correction, restriction, and objection; to exercise these rights or raise concerns, contact info.chie@nhs.net You can also complain to the Information Commissioner’s Office at www.ico.org.uk.