Welcome to the CHIE (Care and Health Information Exchange) Staff Support Hub – your central resource for everything you need to work confidently and efficiently with CHIE.
Let’s get you started.
Raise a support request
To ensure that all issues are resolved in a timely manner we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form
Latest Release News
- June 2025: Dashboards, ReSPECT, Out of Area search - Read more
- March 2025: GP Connect - Read more
- January 2025: Data Quality Feedback, Medications Viewer Upgrade, Hampshire Healthcare Changes
Guides and support materials
Many systems now connect to CHIE via a patient in context single sign on (SSO), this means you can access CHIE from the link in your existing EPR. When accessing CHIE for the first time an account will be automatically created, you will not be required to enter additional username or password details.
CHIE is also accessible via Web Browser. To request an account raise a request via the CHIE support form. You will be issued with a username and password, and will be required to register a mobile device during setup for two factor authentication. You will also be required to complete an Acceptable User Agreement (AUA) before access access is granted.
Error 403 indicates the request to CHIE is not authorised, this is most common when your CHIE account is locked due to inactivity.
To ensure that all issues are resolved in a timely manner we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form
This indicates a general issue with CHIE. Check with colleagues if they are experiecing the same issue. If yes, the issue is likely organisation wide. If this is observed during login it is likely an issue with the patient in context single sign on (SSO) and will need to be rectified by the CHIE team.
To ensure that all issues are resolved in a timely manner we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form
For security purposes CHIE automatically locks accounts due to inactivity.
In the event your account is locked we request that all support requests are raised with your local support desk first. However, if you do not have a local support desk please complete the following Support Form