More people than ever across Hampshire and the Isle of Wight are using the NHS App to manage their healthcare, with the latest figures showing a significant rise in uptake and everyday use over the past year.
Data for April 2026 revealed that 71 per cent of people aged 13 and over are now registered with the NHS App, an increase of more than 18 per cent since April 2025, which amounts to more than 190,000 new users locally.
With continued improvements and new features being added, the NHS App is playing an increasingly important role in transforming how people access care, in line with the 10 Year Health Plan.
A significant element of this plan is the shift from analogue to digital, ensuring that health services make best use of modern technology to deliver a better service for patients.
The growth is being matched by a sharp rise in how patients are using the app to take control of their care. In the last year:
- Viewing health records increased by 58 per cent, from 639,951 people to 1,012,203 people.
- Repeat prescriptions ordered increased by 29 per cent from 199,854 requests made to 257,547.
- An 8 per cent increase of people sending messages from 1,040,377 people to 1,124,139 people.
- A 7 per cent of people booking an appointment from 216,309 to 232,817.
This rapid growth highlights how digital tools are making it easier for people to access services at a time that suits them, while also supporting NHS teams by reducing administrative pressures.
Dr Zaid Hirmiz, Local GP and Deputy Chief Medical Officer for NHS Hampshire and Isle of Wight, said: “It’s fantastic to see so many people across Hampshire and the Isle of Wight embracing the NHS App.
“Not only are more residents signing up, but they are also making it a much more central part of how they manage their own health, from ordering prescriptions to checking their records and managing appointments.
“This helps people stay informed and in control of their care, while also freeing up valuable time for our frontline staff.”
A 30 per cent increase in appointment cancellations via the app is particularly encouraging, ensuring that unused slots can be offered to other patients more quickly.
Many local libraries are now offering support to help those who struggle to get online by hosting NHS App drop-in sessions, where people can get practical, one-to-one help. These sessions are run by library staff, volunteers and NHS colleagues working together, ensuring people get the support they need in a single visit.
Councillor Juliet Henderson, Hampshire County Council's Executive Member for Education, said: “Hampshire Library Service is proud to support the health and wellbeing of our communities by providing welcoming and inclusive spaces where residents can access trusted information, build digital confidence and find practical support.
“Alongside our comprehensive range of books and resources, we offer a wide range of free initiatives, including digital workshops, blood pressure monitor lending, family support, adult education classes and a Home Library Service for those unable to visit in person.
“We help people feel more informed, connected and empowered to take positive steps for their health and wellbeing. For more information, visit your local library or go to www.hants.gov.uk/library.”
As we continue to develop neighbourhood health services and deliver the ambitions of the 10 Year Health Plan, we want to hear your views on what would make the biggest difference in your local area. This is why we have launched our public survey, which takes about five minutes to complete.
