Webinars and Learning Resources
A practical training session for all staff, featuring examples of good practice from Andover and Eastleigh.
Watch the webinar here.
Guidance explaining how ethnicity should be recorded in NHS systems and why accurate self reported data matters.
Access the guidance here.
A resource explaining why ethnicity data is often incomplete and how data gaps affect the NHS’s ability to understand and tackle health inequalities.
Access the resource here.
Practical Resources for Admin and Reception Teams
Suggested wording to help staff explain why ethnicity information is collected and reassure patients that it improves care and outcome monitoring.
Suggested wording:
“We need to log your ethnicity as accurately as possible on your patient record. Currently, we do not have sufficient information about your ethnic background. Would you be happy for us to record this today? By providing this information, we can track trends in patient outcomes and improve the care we provide.”
Examples from other PCNs:
Simple wording suitable for creating a poster using your own branding and graphics.
Access here.
Practical materials to support confident and respectful conversations with patients, including suggested prompts and communication reminders.
Read the guidance here.
A simple reference guide helping staff collect patient ethnicity information respectfully and consistently.
Access here.
A guide explaining how behavioural nudges can make ethnicity recording easier and more effective for both patients and staff.
Access here.
